FORMS + FEES

NORTH VANCOUVER
FEES

NEW PATIENT FORM
Initial Visit $120
New Injury/Extended Visit $120
Subsequent Visit $65
Telehealth
Initial (30 min) $90
Treatment (15 min) $45
Treatment ICBC (20 min) $54
Orthotics $425
ICBC
Initial $0
Subsequent User Fee $11
WCB
$0 cost to patient with approved claim

MSP: MSP pays $23 towards the cost of any appointment up to 10 appts per calendar year

Private initial visit $110
Subsequent Visit $85
Telehealth Online Treatments
Initial Assessment (45 Min) $110
15 Min $40
30 Min $80
45 Min $100
ICBC
Initial Visit $0
Subsequent User Fee $3
WCB
$0 cost to patient with approved claim

MSP: MSP pays $23 towards the cost of any appointment up to 10 appts per calendar year

Prices not including GST
30 Min $72
45 Min $97
60 Min $118
75 Min $150
90 Min $171

ICBC:  The patient pays the difference from what ICBC covers for the private price for all subsequent treatment lengths

WCB: We do not accept any WCB massage at this time

MSP: MSP pays $23 towards the cost of any appointment up to 10 appts per calendar year

TCM Meet and Greet FREE
Initial or Subsequent Appointment 60 Min $120
Subsequent 60 mins $105
Subsequent 30 Min $85
Subsequent 45 Min $95
TuiNa 45 Min $97
TuiNa 60 Min $118
Telehealth
Herbal Consultation (30 min) $85
Short Herbal Follow up/Refill (15 min) $45
Regular Telehealth TCM (30 min) $85
Short Telehealth TCM (15 min) $45

(MSP pays $23 towards the cost of any appointment up to 10 appts per calendar year)

ICBC: Patient is required to pay the difference of what ICBC covers

MSP: MSP pays $23 towards the cost of any appointment up to 10 appts per calendar year

Naturopathic Meet & Greet-15 mins FREE
Naturopathic Initial Consult-60 mins $190
Naturopathic Brief Consult-15 mins $80
Naturopathic Subsequent Visit-45 mins $160
Naturopathic Subsequent Visit-30 mins $105
Naturopathic Musculoskeletal Appointment $130
Trigger Point Injections $40
B12 Injection $50
Metabolism Boosting Injection $65
Vitamin C Drip or Custom IV drip (100ml) $130
IV Meyers Drip (100 mL) $140
Glutathione Push 4 cc $30
Glutathione Push 10 cc $60
Magnesium Push $70
Telehealth
Initial (60 min) $180
Subsequent (30 min) $105
Subsequent (15 min) $80
Short Telehealth TCM (15 min) $45

MSP: MSP pays $23 towards the cost of any appointment up to 10 appts per calendar year

Active Rehab- 30 mins $65
Active Rehab- 60 mins $90
Telehealth- 60 mins $80
Telehealth-30 mins $55
ICBC
Initial Assessment $0
45 minute subsequent $0
60 minute subsequent $10

MSP: MSP pays $23 towards the cost of any appointment up to 10 appts per calendar year

Julie works magic with her hands. She has some great pressure. Massage was amazing. Got all my knots out of my back. Very accommodating to sore spots and tender spots. Very knowledgeable. And they accept extended benefits on the spot so no need to submit receipts and wait for reimbursement.

Sabrina Meowz, 2019

WALNUT GROVE
FEES

NEW PATIENT FORM
Initial Visit $120
New Injury/Extended Visit $120
Subsequent Visit $65
Telehealth
Initial (30 min) $90
Treatment (15 min) $45
Treatment ICBC (20 min) $54
Orthotics $425
ICBC
Initial $0
Subsequent User Fee $11
WCB
$0 cost to patient with approved claim

MSP: MSP pays $23 towards the cost of any appointment up to 10 appts per calendar year

Private initial visit $110
Subsequent Visit $85
Telehealth Online Treatments
Initial Assessment (45 Min) $110
15 Min $40
30 Min $80
45 Min $100
ICBC
Initial Visit $0
Subsequent User Fee $3
WCB
$0 cost to patient with approved claim

MSP: MSP pays $23 towards the cost of any appointment up to 10 appts per calendar year

Prices not including GST
30 Min $65
45 Min $90
60 Min $110
75 Min $140
90 Min $160

ICBC:  The patient pays the difference from what ICBC covers for the private price for all subsequent treatment lengths

WCB: We do not accept any WCB massage at this time

MSP: MSP pays $23 towards the cost of any appointment up to 10 appts per calendar year

Initial $190
Subsequent 30 Min $105
Subsequent 45 Min $160

ICBC: See table below.

Initial pays $107, subsequent pays $90- patient pays the difference

MSP: MSP pays $23 towards the cost of any appointment up to 10 appts per calendar year

Naturopathic Meet & Greet-15 mins FREE
Naturopathic Initial Consult-60 mins $190
Naturopathic Brief Consult-15 mins $80
Naturopathic Subsequent Visit-45 mins $160
Naturopathic Subsequent Visit-30 mins $105
Naturopathic Musculoskeletal Appointment $130
Trigger Point Injections $40
Prolotherapy Initial Consult & Assessment $180
Prolotherapy Treatment- Knee/Shoulder $200
Prolotherapy Treatment-Ankle/Wrist $150
Prolotherapy Treatment-Hip $250
B12 Injection $50
Metabolism Boosting Injection $65
IV Meyers Drip (100 mL) $140
Glutathione Push 4 cc $30
Glutathione Push 10 cc $60
Magnesium Push $70
Pediatric Naturopathic Initial Consult (for children under 12 years old): $190
Pediatric Naturopathic Subsequent Visit (30 min) $105
Myers Vitamin IV drip (250ml) with brief consultation (80 min) $180
Myers Vitamin IV drip (250 ml) (60 min) $160
Express Myers Vitamin IV drip with brief initial consultation (40 min) $150
Express Myers Vitamin IV drip (30 min) $125
Vitamin D Injection $60
IV Booster $15
Myers IV Push $95
Telehealth
Initial (60 min) $180
Subsequent (30 min) $105
Subsequent (15 min) $80

MSP: MSP pays $23 towards the cost of any appointment up to 10 appts per calendar year

Athletic Therapy
Initial appointment $90
Subsequent appointment $65
Exercise Rehabilitation $90
Telehealth appointment $65
ICBC
Initial ICBC $0
Subsequent ICBC $0

MSP: MSP pays $23 towards the cost of any appointment up to 10 appts per calendar year

ICBC
Patient Information

Movéo Sport & Rehabilitation Centre can take ICBC patients for chiropractic, physiotherapy, massage therapy, acupuncture, and active rehab services.
Patients will need to provide the following at their first appointment:

  1. ICBC claim number
  2. Injury date
  3. Personal Health Number (Care Card Number)
  4. Adjustor’s / Lawyer’s name and contact information

We can bill ICBC directly for a portion of the visit costs. The number of treatments that ICBC will cover and the user fees are outlined in the table below.
*Within 12 weeks of the date of the accident causing the injury.

Service Pre-authorized # of treatments*
Massage Therapy 12
Chiropractic 25
Physiotherapy 25
Kinesiology (Active Rehab/Athletic Therapy) 12
Acupuncture 12

Patients pay the difference from what ICBC covers for the private price for all subsequent treatment lengths. Patients are required to pay the difference in price if the appointment cost exceeds the amount covered by ICBC. Note: We are legally unable to direct bill remaining balances to extended medical plans if there is an open ICBC claim.

Should the patient require further treatment beyond the 12-week period and/or the number of pre-authorized treatments, an extension request will need to be sent in to ICBC by the practitioner. In the case where the extension has not been approved or is pending, patients will be required to pay out of pocket until approval for further treatment has been granted by ICBC.

We are also unable to bill ICBC for no-show appointments. If you no-show or cancel within the 24-hour cancellation window, you will be responsible personally for the cost of your appointment.
*ACCIDENTS THAT HAVE OCCURRED BEFORE APRIL 1, 2019 ARE CONSIDERED EXTENUATING CIRCUMSTANCES AND DO NOT FALL INTO THESE CATEGORIES.

TELEHEALTH
WHAT YOU NEED TO KNOW

  • You can receive telehealth treatment from our chiropractors, physiotherapists, Kinesiologists, Athletic Therapists, Naturopathic physicians and Traditional Chinese Medicine doctors.
  • We welcome new patients, or current patients to work with any type of injury you may be experiencing.
  • Please inquire with our reception to access these services.
  • Any of the following devices with an internet connection will be sufficient for your virtual session
    • Any Computer or laptop with webcam and microphone
    • Android-based Tablet (e.g. Samsung)
    • Smart-phone or similar device
    • Iphone, I-pad (coming soon)
    • GOOGLE CHROME
  • Ensure that you have access to your Patient Portal on JANE, our online booking site. You will receive an Appointment Reminder that includes a link to your Telehealth booking. Once you are logged in to your profile, you can click on BEGIN to start your session. NOTE: The BEGIN button will only be available around the time of your session.
  • Set your device up so that you can do a face-to-face interview and you can move away to show your full body.
  • Change into loose fitting clothing (like you would wear to a gym) so that you can move freely if necessary.
  • REMEMBER: Check your email account for the link to your session!
There are a number of insurance companies that now, given the circumstances surrounding COVID-19 pandemic, have allowed for the submission of Telehealth claims when completed by a registered health professional. ICBC and WCB also allow certain practitioners to complete treatments via telehealth.
For now, we would recommend checking in with your insurance company directly for the most accurate and up-to-date information on which appointments types are eligible for reimbursement.

Yes! The Online Appointments feature was built exclusively within Jane, our office management software program, and it is all provided within their secure infrastructure that meets our privacy standards.

We are using a standard that provides peer-to-peer audiovisual communication in most cases. This means that all the traffic flows directly between each user’s web browser and completely bypasses our servers. The traffic is also encrypted in transit and none of the data is stored anywhere at any time. Both clients and staff must be signed into their secure Jane account to access the Online Appointment.

This approach ensures our online appointments are HIPAA compliant (as well as FIPPA, PIPEDA/PHIPA, PIPA and other regional analogues) and address the major privacy concerns clinics and patients have around telehealth.

No video, audio or chat communication can be recorded during an Online Appointment session. This approach ensures that this feature remains HIPAA compliant and addresses major privacy concerns around telehealth posed by clinics.

If you have any questions prior to your appointment, give us a call, we are more than happy to help.

DIRECT
BILLING

We directly bill to the following insurance companies:

PBA, Canada Life, Chamber of Commerce, Canadian Construction Workers Union, Chambers of Commerce, CINUP, ClaimSecure, Cowan, DA Townley, Desjardins, DVA, Empire Life, First Canadian, GMS Carriers 49 and 50, GroupHEALTH, GroupSource, Great West Life, Greenshield, Industrial Alliance, Johnson Inc., Johnston Group, LiUNA local 183, LiUNA local 506, Manion, Manulife, Maximum Benefits, Medavie Blue Cross (National Program), Pacific Blue Cross, RCMP, RWAM, SunLife and Union Benefits.

Please be prepared to pay for the full amount of your treatment should there be any technical issues with regards to completion of the claims submission process, such as “Further Processing required” or “on Hold”.

WHAT TO
EXPECT

  1. Please bring the referral or note from your medical doctor if applicable.
  2. Please bring your care card number.
  3. WBC Claims: You must bring you claim number, referral from your doctor and documentation from WCB stating your approval for the treatment service. If you have any questions about your claim, please refer to www.worksafebc.com
  4. ICBC Claims: You must bring your claim number, referral from your doctor, and adjustor’s name and number. If you have any questions about your claim, please call your adjustor directly before your appointment.
  5. The cost of custom foot Orthotics is $425. A $100 deposit is required at your initial consultation.
  6. Please wear appropriate clothing for your Initial Physiotherapy or Chiropractic Assessment (shorts for lower body injury, tank top for females with upper body injury) and active footwear (i.e. the you shoes you would normally walk or run in).
  7. You will be provided with an official receipt that can be submitted to your Extended Health Insurance Provider for reimbursement as well as direct billing is available for some medical plans, please see above.
  8. The length of your initial appointment will be between 45 to 90 minutes for Physiotherapy and 20 to 60 minutes for Chiropractic depending on the nature of your injury and the type of treatment required. Please park accordingly.
  9. Please arrive 5 minutes early to complete the paperwork for your appointment if it is your first time at Movéo.
  10. 24-Hour Cancellation Policy: If an emergency arises and you are unable to make your appointment or you are going to be late, please call us immediately at 604-984-8731 for North Vancouver or 604-371-4771 for Langley. You are responsible for the full cost of a missed appointment.
  11. In North Vancouver, there is a pay parking lot available in the underground parking lot at the clinic. The entrance to the lot is at the rear of the building. Langley, Walnut Grove clinic has free parking.

CANCELLATION
POLICY

Important: Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another patient. As such, we require 24 Hours Notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee.

  • All bookings require a credit card on file
  • Cancellations of less than 24 hours or a No Show will result in a charge of the full treatment cost
  • Cancellation fees are the responsibility of the patient in the case of ICBC, RCMP or extended medical. We cannot charge insurance for a no show
  • Unpaid charges will be charged to credit card on file
  • Cancellation Fee will be waived if Covid Screening is not passed